Refund policy

Returns & Refunds

If you are not satisfied with our products for any reason or in any way, please contact us. We have a 30 day, no questions asked, money back guarantee if our products do not meet your expectations. If 30 days have gone by since your purchase, we don't typically provide a refund or exchange. However, we will evaluate refunds or exchanges after the 30 days have passed on a case by case basis because your satisfaction with our products and customer experience is very important to us.

Exchanges

If upon arrival your item is defective or damaged, please let us know and we will be glad to replace your item. To exchange it for the same item, send us an email at info@thedoorbuddy.com and send your item to: Ultaca LLC, 120 N Yeager Court Pelham, Alabama 35124 USA.

Shipping

To return your product for a refund, please mail it to: Ultaca LLC, 120 N Yeager Court Pelham, Alabama 35124 USA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.